Explainer
What is an AI villa concierge?
An AI villa concierge is a digital assistant that looks after holiday-rental guests the way a hotel concierge would — answering questions, organising their stay and booking local services — but over WhatsApp, in the guest's own language, at any hour. Alora is an AI villa concierge built for independent villas and the people who run them.
What it actually does
Answers questions instantly
Wifi passwords, appliance instructions, check-in details, pool heating — the concierge answers from the property's own documents, not generic guesses.
Builds and keeps the itinerary
Flights, transfers, restaurant tables, boat trips and in-villa services live in one itinerary the guest can open any time, with location pins and times.
Speaks the guest's language
Guests write in their own language — English, Turkish, Russian, French, German and more — and get answers in the same language, automatically.
Works around the clock
Late-night arrival questions and early-morning transfer checks get answered when a human team would be asleep.
Books with local partners
The concierge sends work orders to the property's trusted cleaners, drivers and restaurants on WhatsApp, tracks replies and chases when they go quiet.
Knows when to escalate
Anything that needs a human decision — a complaint, a refund, a maintenance emergency — is passed to the owner or manager straight away.
The difference
Why it's not just a chatbot
A chatbot answers questions. A concierge owns the outcome — from the flight landing to the taxi arriving to the table being confirmed.
Not a chatbot widget
Guests talk to the concierge on WhatsApp, the app they already use. There is nothing to install and no account to create.
Not generic AI
Answers come from the villa's own house manual, documents and the owner's local partners — so 'how do I turn on the oven' gets the real answer for that oven.
Not a replacement for the owner
Routine requests are handled automatically; judgement calls are escalated. The owner sees every conversation and stays in control.
See how Alora runs a stay
From the owner's setup to the guest's itinerary and the partner's work orders — one system, three audiences.